Privacy Policy

This page was translated from the German original. In case of translation errors or ambiguities arising from the translation, the regulations in the original version apply.

 

Privacy Policy

 

1. Data Controller

The data controller responsible for processing personal data on this website within the meaning of the General Data Protection Regulation (GDPR) is:

Arclab Software OHG
Ettersdorf 27
93109 Wiesent
Germany

Email: hallo@arclab.de
Website: www.arclab.de

 

2. General Information on Data Processing

We take the protection of your personal data seriously. We process personal data only within the framework of the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).

When you visit our website, we do not use any analytics or tracking services. We do not use any of our own analytics, marketing, or tracking tools on our website.

All scripts and fonts that we use on this website are hosted locally on our own website. Therefore, no connection to external providers is established simply by embedding these resources on our website.

 

3. Hosting by Host Europe

Our website is hosted by Host Europe GmbH, Hansestraße 111, 51149 Cologne, Germany.

As part of the hosting process, Host Europe processes personal data that may be generated when you visit our website. This includes, in particular, technical connection data and server log data.

When you access our website, the following data may be processed and stored in server log files:

• IP ​​address of the requesting device,
• date and time of access,
• name and URL of the accessed file,
• referrer URL (if transmitted by the browser),
• browser used and, if applicable, the operating system,
• hostname or technical information of the accessing computer,
• amount of data transferred,
• information about successful or failed access attempts.

This data is processed for the technical provision of our website and to ensure the security, stability, and functionality of the website. Server log files may be necessary, in particular, to identify technical errors and to detect and prevent attacks or other unauthorized access to our website.

The legal basis for this processing is Article 6(1)(f) GDPR. Our legitimate interest lies in the secure, stable, and reliable provision of our website and in protecting our IT systems from misuse and attacks.

The storage period for server log files depends on the hosting product we use with Host Europe and the configuration implemented there. The data is deleted as soon as it is no longer required for the aforementioned purposes, unless statutory retention obligations or other legal reasons preclude longer storage.

Further information on data processing by Host Europe can be found in Host Europe's privacy policy.

 

4. Data Processing on Behalf of Host Europe

To the extent that Host Europe processes personal data on our behalf, this is done on the basis of a data processing agreement pursuant to Article 28 GDPR.

 

5. Cookies

We generally do not use our own cookies on our website for analysis, marketing, or tracking purposes.

However, our website includes an order form from the payment and e-commerce service provider 2Checkout (Verifone). By integrating this order form, 2Checkout and Verifone may use cookies and similar technologies on the visitor's device.

These technologies may be necessary, in particular, for the technical provision and security of the ordering process, as well as for processing and fulfilling transactions.

We have no control over which cookies or similar technologies 2Checkout uses within the order form. The data processing activities that take place there are also governed by the privacy and cookie information provided by Verifone/2Checkout.

 

6. Orders and Payment Processing via 2Checkout

We use the 2Checkout service, owned by Verifone, to sell our proprietary software. Orders are placed via an order form from 2Checkout integrated into our website.

When you place an order using this form, the personal data required to process the order will be transmitted to and processed by 2Checkout or Verifone. This may include, in particular:

• Name,
• Email address,
• Billing and, if applicable, shipping address,
• Payment information,
• Details of the ordered product,
• Details of the transaction and the contract,

If applicable, other data required for payment processing, fraud prevention, or compliance with legal obligations.

This data is processed for the purpose of fulfilling and processing the purchase contract, processing payments, and complying with legal obligations.

To the extent that processing is necessary for the performance of the contract, it is based on Article 6(1)(b) GDPR. Where processing is required due to legal obligations, it is carried out on the basis of Article 6(1)(c) GDPR.

2Checkout and Verifone may also process personal data for their own legally permissible purposes. For these processing activities, 2Checkout and Verifone may themselves be the data controllers under data protection law. The Verifone/2Checkout privacy policy applies in this respect.

 

7. No Analytics or Tracking Software

We do not use any software to analyze user behavior or any tracking software on our website.

In particular, we do not use services such as Google Analytics, Matomo, Meta Pixel, or similar analytics or marketing services.

The technologies that may be used by the 2Checkout order form are distinct from this and are described in the relevant sections of this privacy policy.

 

8. Contacting Us

If you contact us by email or other means, we will process the personal data you provide solely for processing your request and for related communication.

The legal basis for processing your data depends on the content of your inquiry. This is Article 6(1)(b) GDPR if your inquiry relates to the initiation or performance of a contract, or Article 6(1)(f) GDPR based on our legitimate interest in processing and responding to inquiries.

The data will be deleted as soon as the inquiry has been fully processed and no statutory retention obligations or other legal grounds prevent its deletion.

 

9. Recipients and Transfer of Personal Data

To the extent necessary for providing our website, communicating with you, or processing orders, personal data may be transferred to service providers we use. These include, in particular:

• Host Europe GmbH, Hansestraße 111, 51149 Cologne, for hosting our website (Privacy Policy)
• 2Checkout/Verifone, for processing orders and payments (Privacy Policy)

Details regarding the respective processing activities and any international data transfers can be found in the privacy policies of the respective service providers./p>

 

10. Data Security

We take appropriate technical and organizational measures to protect personal data against loss, destruction, manipulation, unauthorized access, and other unauthorized processing.

The transmission of personal data via our website is encrypted using a secure HTTPS connection, where technically supported.

 

11. Your Rights

You have the following rights in accordance with the legal requirements:

• Right of access to the data stored about you pursuant to Article 15 GDPR,
• Right to rectification of inaccurate data pursuant to Article 16 GDPR,
• Right to erasure pursuant to Article 17 GDPR,
• Right to restriction of processing pursuant to Article 18 GDPR,
• Right to data portability pursuant to Article 20 GDPR,
• Right to object to certain processing pursuant to Article 21 GDPR.

If processing is based on your consent, you can withdraw this consent at any time with effect for the future. The lawfulness of the processing carried out until the withdrawal remains unaffected.

Furthermore, you have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.

 

12. Updating this Privacy Policy

We reserve the right to amend this Privacy Policy if our website, the services we use, or legal requirements change.

The current version published on our website applies in each case.

Last updated: 09/2026